Appointments and Home Visits
How to book an appointment
Appointments
We all know how important it is for you to be able to contact your local surgery. But we are all aware that the demands on the NHS are enormous. We want to be available to you when you need us to be, but we would ask for your patience when contacting us. We deal with literally hundreds of phone calls every day, and each one is important. Please help us to help you.
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Historically we have advised calling at 8am to book an appointment, which caused significant backlog first thing each day. You will be pleased to know that you can now call us at anytime during our opening hours to book an appropriate appointment.
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We are working towards an appointment system that will allow patients to pre-book appointments with a GP up to four weeks' in advance. However, at this stage we continue to offer appointments up to two weeks' in advance. Throughout the year the number of prebookable appointments and the timeframe will be limited due to increased pressures of on the day or urgent demand. We would recommend that patients review our patient infographics to understand the demands on our resources.
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You can now use the new NHS Wales app on your smartphone or tablet (requires NHS login) to book appointments. We would encourage you to register for this new service and see how easy it is to book an appointment (subject to availability).
Appointments can also be booked online through SurgeryApp and MyHealthOnline.
You can also book appointments by phone 01656 867900, although lines are always very busy (see our patient infographics for more information if interested).
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Our reception team are trained to ask you for the reason for your call. Please provide our team with this information as it will help us to direct your enquiry to the most appropriate service, All urgent requests will be triaged by our Doctors and nurses. Further updates to follow - please see our Blog section.
Clearly we have a finite number of appointments available with our doctors and nurses so please be patient as we do our best to offer you the most appropriate solution.
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We ask that any requests for home visits to housebound patients are phoned through to the surgery by 10.30 am wherever possible, please.
Out of hours - Dial 111
If you have an urgent medical problem that cannot wait until the surgery re-opens, you should phone 111. However, for any life threatening emergencies such as chest pain, torrential bleeding, severe breathlessness, you should call 999 in the usual way.
Standards of Access
A new set of standards were announced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for patients in Wales from their GP practices. These standards are available in the following documents:
